The nitty gritty of what to expect: 

• Monthly art madness: Every month you'll receive an envelope from me with goodies inside.
  - Shipped on the 15th of each month.
  
• What's inside: That depends on which Pabkins Postal membership you chose! You can see the details about the types of items to expect by visiting the membership page which lists the types of items included. Contents might be subject to change without notice if I have any unforeseen circumstances but can be expected to be consistent with the provided list.
  
• How it travels: It is mailed in a first class stamped envelope without tracking to keep costs low for subscribers. So please allow it some time to arrive.
  - Average delivery times:
  USA - 3-7 business days
  Worldwide - 1-4 weeks (depending on your country)
  
• Paying the mail goblins: You are charged immediately on the day you subscribe then on the 1st of each month thereafter.
  
• The everyday discount: When you purchase from Pabkins.com you will automatically receive 10% off at checkout (excluding original art, gift cards and those items that are already on sale.) No code is needed! Just be sure you are logged in before you checkout. The discount is active for as long as you are an active Pabkins Postal member.
  
• Take a break anytime: You can Pause or Cancel your membership anytime.
  - Please know memberships that are canceled or paused for 3 months or more will automatically lose their legacy discount.
  The goblins will eat it, oh so tasty it is. 
• Bloggity Blog Blog: On my blog you will find behind the scenes looks into my work process and studio.
• Voting Polls: - Not every month but likely every 2-3 months there will be a voting poll for upcoming Pabkins Postal themes.
  Why not every month you ask? Because I am oh so moody and frequently have no control over what my brain and hands come up with. But I do love receiving your suggestions and try to keep them in mind when I create for the mail club.
• The Eternal Suggestion box: (thank goodness it isn’t a bog of eternal stench) - You can ALWAYS drop feedback and suggestions in the Eternal Suggestion Box. Any feedback left in the box I read immediately (ok not if I’m driving or otherwise engaged). I will then look through it on days when I need some inspiration. Please fill it out anytime you have something you’d love to see as an upcoming theme or if you have other suggestions you’d like to see me do. 
• Monthly Original Prize: I love creating in the Artist Trading Card / ACEO size and quite a few times making them for friends is what kept me painting for many years. Thus, each month depending on your chosen Pabkins Postal I will randomly select an envelope to slip an original card inside. (Doodle, drawing, or painting, medium is at the discretion of my skittywompus brain etc) These are ACEO 2.5 x 3.5 inches in size. It's perfect for those that love to collect miniature art as they fit perfectly inside any trading card album.  
• Something I’ve Forgotten or just haven’t come up with yet: You can be assured that is likely not all there is to your membership; I am constantly cooking up new things (whether I finish baking them is another matter). Please never hesitate to reach out to me if you have questions or concerns.

• Pricing: All prices are subject to change without notice. Occasional price increases should be anticipated when shopping any retail business. - - Notice will be given to all existing and active members at least one month in advance if and when a price increase needs to be made to Pabkins.com subscription services to allow ample time for cancelation.
  
• Payments: Payments are processed securely via the platforms accepted payment methods during checkout.
  
• Alternate wholesale payment methods through invoice can be arranged with me directly or through Faire
  
• Right to refuse service. We reserve the right to refuse or cancel any order for any reason, including but not limited to inability to ship order items together, inaccuracies, pricing errors, or suspicion of fraud.
  
  

• Automatic Discounts: Active Members receive a storewide automatic discount that is automatically applied. There is no code needed, simply be logged into your account and you will see it applied at final checkout. Some exclusions apply: Already on sale products, Original Art Collection, Gift Cards, and Membership subscriptions do not qualify for discounts.
  
• Discount Codes: Only one discount code can be used per transaction and cannot be stacked.
  
• If you are a member and apply a discount code at checkout the system will apply the discount but not stack it on top of the member 10% off instead it will apply the best discount for you.
  
• Discount codes are valid only for full retail price items and typically won't be valid on sale or discounted items unless otherwise specified.
  
• Please make sure your discount code is entered at checkout, it cannot be applied after checkout is complete.

Refunds & Order Cancellation: Any refunds for cancelations will always be minus the cost of processing and transaction fees. Orders cannot be canceled once prepped for shipping. Usually that means you have to contact me immediately the same day if you have a change of heart cancellation.

No Returns & Exchange Policy: I do not accept returns. If your item was damaged please see below.

Lost or Damaged: These require going through a claims process.

- If the tracking says delivered and you have not received your package please follow up first with the mail carrier. Lost/Stolen packages that are marked as "delivered" typically do not get honored through insurance. But we can definitely still file a claim.

- Report damage within 3 days of shipment marked as received. You must provide photographic evidence that will be submitted during the claims process. Take pictures of the box and the order items clearly displaying their damage.

Replacements: Some items I am able to replace after we have filed an insurance claim and it has been honored. Please understand there will be a waiting period. For Large value items they will be insured out of my pocket and the claims process for that is usually shorter. Where as other standard orders uses the included with Shopify insurance which is longer and are a complete loss to me if an insurance claim is not honored by the service. If I am able to replace without an honored insurance claim you will be asked to pay re-shipment and insurance costs.

Original Art and High value items: I purchase 3rd party insurance for all my originals and high value items exceeding $100. Those items are always shipped individually. As originals are one of a kind they cannot be replaced and will only be refunded after the insurance claim has been processed and accepted.

Expected shipping timeframes
- Business days: Mon - Fri and does not include holidays.
- Domestic US: Average ships in 3-7 business days. Some of the made in studio items might be 5-9 days before shipping.
- International: Average ships in 5-9 days as preparing an international shipment takes more time.

I am not responsible for any customs, duties or taxes on international orders.

If your order is expected to ship any longer than 7-9 business days then I will contact you directly to inform you of unexpected delays.

• Wholesale: Yes, wholesale is available for a variety of my products. I prefer to wholesale my products to physical storefronts not online only retailers. Just reach out to me through my contact form and we can discuss details or you can shop directly on my FAIRE storefront.
• If you choose to shop my whole items on Faire: Please be sure the first time you place an order that you accessed it through my link on my website HERE.  This tells their platform that you were referred directly through me. If you are unsure if you did please send me a message notifying my that you placed a Faire order but found it through my personal store link. Their platform charges creators a vastly different rate for self referred wholesale customers. That small action makes a huge difference to small businesses like me.
  
• Full inventory on Pabkins.com: As I fill all the roles of my small art business I have a wider variety of items on my platform then any other platform where I list my products.
  
  - Some items will never appear on other marketplaces such as Etsy or Faire, etc.

Customs: Some of my items I can offer as customs orders. For example paper or adhesive products if you want a specific size print, or one of my works as an adhesive vinyl. There are things that I produce in my home studio. You are welcome to inquire. For other products you are interested in having customized, my ability to do so is limited depending upon the size of your order. For wholesale large order customers this is an option, for small single items that aren't an in studio product this is much less likely. Please contact me with questions. 

Personalized: I sign prints and books upon request. (Not all customers prefer signed prints and as I produce and sell so many I only sign them when asked to.) If you want something signed or personalized please add that as a personalization note at time of purchase.

I have very limited availability for commissioned work and most of the ones I accept are from other businesses who need design work done for their company or products. If you have a commission request please get in touch with the details through my contact form and I will email you back usually within 1-3 days. 

If you are looking for a small or large original painting for your collection I suggest taking a look at what I have already painted and available rather then requesting a commissioned painting. I often have more originals available then what is currently listed online.  I rarely ship the larger paintings as they are usually reserved for gallery or storefront exhibits and then get sold locally. So if you are a fan and want to see more of what I have available feel free to contact me directly as it is not very often I have the time for custom painting requests.

• The artist retains all copyrights to all artwork, illustrations, graphics, characters, logos, and designs.
  
• This includes sold originals, commissioned pieces and licensed works unless otherwise agreed upon in contract.
  
• Artwork may not be reproduced, or used for commercial purposes without express written permission and contract with the artist.
  
• Any purchase of my products and artwork are for private use only unless otherwise agreed upon in contract.
  
• Purchase of my work and products in any form does NOT grant permission for use of it for any commercial use. This includes using my artwork or products to create a new product of your own.
  
• Any unlawful redistribution, reproduction, alteration, or transmission of my work in any form or by any means, is strictly prohibited and punishable by copyright laws.

I do license my work to other businesses as well as create custom designs for commercial as well as personal use. I have contracts available and you are welcome to reach out to me through my contact form.